FAQ

Size guide?
Please find our size guide here

 

Questions about your order or any other inquiries?
Please contact us by mail (contact@costawilliam.com). For inquiries regarging your order please mention your order number. In case of reclamations or other issues kindly try to describe them as detailed as possible and attach pictures if applicable.

 

Return policy?

Any returns need to be sent back within 14 days after receipt of the goods. Returns are only accepted if goods are sent in the original packaging and in new and unused condition. You may use the return form you will receive together with the goods.
Note that we do not issue pre-paid shipping labels. Shipping costs for returns need to be covered by the buyer. We recommend to use a rate incl. tracking information. We do not take responibility for lost parcels.
Once we received and checked your return (might take up to 7 days) the reimbursement will be done using the same payment method which was used for the initial transaction. 

 

Return address?

Please send your return to the following address:

Althoff GmbH
c/o COSTA WILLIAM
An der Pulvermuehle 1
52349 Dueren
Germany

 

 Shipping information?
Please check our shipping policy here